Terms and Conditions

Terms and Conditions

1. PRODUCT SPECIFICATIONS

All mattresses and beds are manufactured with a tolerance of up to ±5cm. Customers must allow for this variation when measuring and purchasing to ensure suitability.

To maintain product condition and performance, mattresses must be rotated and, where applicable, turned every two weeks. Failure to follow these care requirements may affect product performance and longevity. In such cases, any decision regarding repair, replacement, or warranty claims will be made at the sole discretion of Beds Today.

We operate a policy of continuous product development and reserve the right to amend product specifications without prior notice. Products supplied may differ slightly from those displayed or advertised; however, any substitute will be of equivalent value, functionality, and overall appearance.

2. PRICES

All prices displayed in-store are inclusive of VAT and are final at the point of sale.

Whilst every effort is made to ensure pricing accuracy, Beds Today reserves the right not to honour any price that has been incorrectly displayed or communicated. Where a pricing error has occurred and payment has been taken, a full refund will be offered.

3. ORDERS AND PAYMENTS

All orders are subject to acceptance and availability.

A deposit or full payment is required at the time of ordering. Orders will not be processed until payment has been received.

As many products are made to order, orders cannot be amended once placed without prior agreement.

4. DELIVERY

Unless a Build Service is purchased, all products will be delivered sealed in protective packaging to the front door.

Where our delivery team agrees to move items into a room of your choice, this is done at the customer’s own risk. Beds Today cannot accept responsibility for any damage caused to the product or property during this process.

Customers are responsible for ensuring:

Adequate access is available

All measurements (including staircases, doorways, and hallways) have been checked

Any fragile or obstructive items are removed prior to delivery

5. FAILED DELIVERY AND ACCESS ISSUES

If delivery cannot be completed due to access restrictions or other issues beyond our control, the order may be cancelled subject to a 30% restocking fee.

This will be deducted from any refund or applied to any in-store credit issued.

6. RE-DELIVERY CHARGES

Customers must be present at the agreed delivery time.

If delivery fails due to the customer not being available, a £30 re-delivery fee will apply. Re-delivery will be arranged at the convenience of Beds Today and is not guaranteed to occur the next working day.

Re-delivery will not be scheduled until the fee has been paid.

7. REFUNDS AND YOUR RIGHT TO CANCEL

All beds are custom ordered and made to specification. If you cancel your order after it has been placed, a 30% restocking fee will be deducted from any refund issued.

If delivery cannot be completed due to access issues, the same 30% restocking fee will apply.

Refunds will only be processed once any returned goods have been received and inspected (where applicable).

8. WARRANTIES AND FAULTS

All products are supplied with a manufacturer’s warranty where applicable.

This warranty does not cover:

General wear and tear

Damage caused by misuse, neglect, or improper care

Failure to rotate or turn mattresses as required

Any product that has been damaged, altered, or repaired by the customer will have its warranty voided.

Beds Today reserves the right to inspect goods and determine whether a repair, replacement, or refund is appropriate.

9. CUSTOMER RESPONSIBILITY

Customers are responsible for:

Providing accurate measurements and information

Ensuring the product will fit within the intended space

Following all care instructions

Beds Today accepts no liability for costs arising from incorrect or incomplete information provided by the customer.

10. COMMERCIAL AND BUSINESS CUSTOMERS

Where goods are purchased by a business, landlord, or company, the transaction is considered commercial.

For commercial customers:

No statutory right to cancel or return applies once an order has been placed

Goods are non-returnable unless faulty

It is the responsibility of the customer to ensure suitability and compliance with all relevant regulations (including fire safety requirements where applicable).

Beds Today shall not be liable for any loss of income, business interruption, or consequential losses.

11. LIABILITY

Beds Today shall not be liable for indirect or consequential losses, including loss of use or additional costs arising from delivery or product suitability.

Nothing in these terms excludes liability where it would be unlawful to do so under UK law.

12. GENERAL

These Terms and Conditions are governed by the laws of England and Wales.

Beds Today reserves the right to update or amend these Terms at any time.